Implementing SOAR Playbook for Phishing

Overview

This skill implements a phishing incident response workflow using the Splunk SOAR (formerly Phantom) REST API. When a suspected phishing email is reported, the agent parses email headers and body, creates a SOAR container representing the incident, attaches artifacts containing indicators of compromise (sender address, URLs, IP addresses, file hashes), triggers an automated investigation playbook, and polls for action results.

Splunk SOAR orchestrates and automates security operations through playbooks that chain together investigative and response actions. The REST API at /rest/container, /rest/artifact, and /rest/playbook_run enables programmatic incident creation and automation triggering from external tools, email gateways, and SIEM alerts.

Prerequisites

• Python 3.9 or later with requests and email modules
• Splunk SOAR instance (Cloud or On-Premises) with REST API access
• SOAR API token with permissions to create containers and trigger playbooks
• Network connectivity to SOAR instance on port 443
• A configured phishing investigation playbook in SOAR

Steps

1. Parse the phishing email: Read the email file (.eml format) and extract headers including From, To, Subject, Reply-To, Return-Path, Received, Message-ID, X-Mailer, and authentication results (SPF, DKIM, DMARC). Extract URLs and IP addresses from the email body.

1. Authenticate to SOAR REST API: Use the API token in the ph-auth-token header to authenticate all REST API requests to the SOAR instance.

1. Create a container: POST to /rest/container with the incident label, name, description, severity, and status. The container represents the phishing incident and receives a container ID in the response.

1. Add email header artifacts: POST to /rest/artifact with container_id and CEF (Common Event Format) fields containing sender address (fromAddress), recipient (toAddress), subject, originating IP (sourceAddress), and Message-ID. Set run_automation to False for all but the last artifact.

1. Add URL artifacts: For each URL extracted from the email body, create an artifact with CEF field requestURL and type url. These artifacts feed into URL reputation checks in the playbook.

1. Trigger the playbook: POST to /rest/playbook_run with the playbook ID or name and the container ID. This initiates the automated investigation workflow.

1. Poll action results: GET /rest/action_run filtered by container ID to monitor playbook progress. Poll until all actions reach a terminal state (success, failed, or cancelled).

1. Compile response report: Aggregate playbook action results into a summary report with verdicts from URL reputation, domain reputation, IP geolocation, and email header analysis.

Expected Output

{
  "incident": {
    "container_id": 1542,
    "status": "new",
    "severity": "high",
    "artifacts_created": 5
  },
  "playbook": {
    "name": "phishing_investigate",
    "run_id": 892,
    "status": "success",
    "actions_completed": 8
  },
  "verdict": "malicious",
  "indicators": {
    "sender_domain_reputation": "malicious",
    "urls_flagged": 2,
    "spf_result": "fail",
    "dkim_result": "fail"
  }
}

Verification Criteria

Confirm successful execution by validating:

• [ ] All prerequisite tools and access requirements are satisfied
• [ ] Each workflow step completed without errors
• [ ] Output matches expected format and contains expected data
• [ ] No security warnings or misconfigurations detected
• [ ] Results are documented and evidence is preserved for audit

Compliance Framework Mapping

This skill supports compliance evidence collection across multiple frameworks:

• SOC 2: CC7.1 (Monitoring), CC7.2 (Anomaly Detection), CC7.3 (Incident Identification)
• ISO 27001: A.12.4 (Logging & Monitoring), A.16.1 (Security Incident Management)
• NIST 800-53: AU-6 (Audit Review), SI-4 (System Monitoring), IR-5 (Incident Monitoring)
• NIST CSF: DE.AE (Anomalies & Events), DE.CM (Continuous Monitoring)

Claw GRC Tip: When this skill is executed by a registered agent, compliance evidence is automatically captured and mapped to the relevant controls in your active frameworks.

Deploying This Skill with Claw GRC

Agent Execution

Register this skill with your Claw GRC agent for automated execution:

# Install via CLI
npx claw-grc skills add implementing-soar-playbook-for-phishing

# Or load dynamically via MCP
grc.load_skill("implementing-soar-playbook-for-phishing")

Audit Trail Integration

When executed through Claw GRC, every step of this skill generates tamper-evident audit records:

• SHA-256 chain hashing ensures no step can be modified after execution
• Evidence artifacts (configs, scan results, logs) are automatically attached to relevant controls
• Trust score impact — successful execution increases your agent's trust score

Continuous Compliance

Schedule this skill for recurring execution to maintain continuous compliance posture. Claw GRC monitors for drift and alerts when re-execution is needed.